Our Commitment
Thompson Homes is committed to customer satisfaction. We appreciate our customers and will do everything possible to meet your expectations throughout the process of building your home… as well as after. Customer service and customer satisfaction are top priorities and we will do what is right and needed because it is an absolute critical part of our team’s daily objective at Thompson Homes Inc. That means we put you first. For you, this means owning a home you’ll be proud of; a home that will be so well-designed and so well-made that you can pass it on to your children.
Our commitment to customer service and doing what’s right, is a driving force in how we operate. Choosing a builder to construct your new home is a major decision. When considering Thompson Homes Inc. — take note of this fact: We’re so confident of our building standards, that we back every home with a one-year limited warranty as well as a ten-year structural warranty.
Warranty Request
After more than 60 years of building homes Thompson Homes is committed to customer satisfaction and we are justifiably proud of your new home and feel our emphasis on quality will provide you a home of increasing value and enjoyment through the years. We will go the extra mile for you, ensuring that all facets of your new-home experience meet the expectations of Thompson Homes and you, our valued customer.
We stand behind the workmanship of every home we build. Thompson Homes 100% Satisfied Pledge program represents the rigorous standards of customer satisfaction practiced throughout the company. We have achieved extraordinary homeowner loyalty with satisfaction index scores among the highest in company history, while outstanding warranty claims remain low. The Thompson Home 100% Satisfied Pledge problem-solving policy involves making great effort to resolve homeowner concerns easily, efficiently and effectively. It is our goal to resolve warranty issues within a week.